Privacy Policy

Last Updated: 21-08-2025

This Privacy Policy describes how Srikumaran Stores (operating as Pollachi Farmers Market, GSTIN: 33AKYPV4647G1ZF, Address: A4/1, LIG Colony-1, Mahalingapuram, Pollachi, Tamil Nadu, India) collects, uses, and safeguards your information when you access our website (pollachifarmersmarket.com) or mobile application. SRI Sadhuguru Technology Solutions 33AKYPV4647G1ZE

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website or Android app (including via single sign-on with Google/Facebook/Phone Number OTP), we may collect the following:

Personal Information: Name, mobile number, email address, billing/shipping address, government ID (if required for verification).
Account Information: Login credentials, role (farmer, trader, exporter, buyer, shipper).
Payment Information: Processed securely by PayU, Razorpay, and PhonePe. We do not store card or UPI details.
Device & Usage Data: IP address, browser type, app version, device identifiers, location (if enabled).
Vendor/Listing Data: Product details, pricing, and transaction history.

2. How We Use Your Information

We use collected data to:

Create and manage your account.
Facilitate buying, selling, and trading on our platform.
Process payments and generate invoices.
Provide export/trade facilitation services.
Communicate with you regarding updates, transactions, and customer support.
Ensure security, fraud detection, and compliance with Indian laws (IT Act 2000, Consumer Protection Act, FSSAI regulations).
Improve our website, mobile app, and user experience.

3. Sharing of Information

We may share information with:

Payment Processors: PayU, Razorpay, PhonePe (for secure payment processing).
Vendors/Buyers: Limited information necessary to complete a transaction (e.g., buyer’s contact shared with seller after confirmed order).
Logistics/Export Partners: For delivery and export documentation.
Legal/Regulatory Authorities: When required under Indian law (e.g., tax, fraud investigations).

We do not sell or rent your personal information to third parties.

4. Data Retention & Security

Personal data is retained as long as your account is active or as required by law.
Payment data is never stored by us; it is securely handled by PCI-DSS compliant gateways.
We use SSL encryption, firewalls, and secure servers to protect your data.
Vendors are responsible for the accuracy of product listings and compliance with food/trade laws.

5. Cookies & Tracking

Our website and app use cookies, session tokens, and analytics tools to improve functionality.
You may disable cookies in your browser/app settings, but some features may not work properly.

6. Mobile App & Single Sign-On (SSO)

Our Android app allows Google, Facebook, or phone OTP-based single sign-on for convenience.
By using SSO, you allow us to access limited account details (such as name and email) as per the provider’s policies.
We do not post anything on your behalf without permission.

7. Your Rights

As per Indian law, you have the right to:

Access and review your personal information.
Request correction or deletion of inaccurate details.
Withdraw consent for marketing communications.
Deactivate or delete your account.

Requests can be sent to [email protected] or via WhatsApp at +1 415 694 8771.

8. Children’s Privacy

Our services are intended for users above 18 years of age. If you are under 18, you may use the platform only with parental/guardian consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected in the Last Updated date.

10. Contact Us

For privacy-related questions, data access requests, or complaints:

Email: [email protected]
WhatsApp: +1 415 694 8771
Address: A4/1, LIG Colony-1, Mahalingapuram, Pollachi, Tamil Nadu, India

Policy